Crisis Housing Solutions presenting a plaque of appreciation to our Home Depot partners for their tremendous volunteering efforts at our “painting party” as part of the Community Stabilization Program.
“Mr. Y” came to our office seeking assistance with his lender. He had contacted them to begin the process but did not know how to proceed. Mr. Y is married with two children. His wife had to quit working in 2009 when diagnosed with cancer. Mounting medical bills put them behind on their mortgage payments. Prior to this, the family had a very good payment history. We immediately submitted all of the documents requested by the bank. This prompt action combined with the client’s payment history resulted in the approval of a trial modification period for three months.
“Mr. X” came to Crisis Housing Solutions after trying several times unsuccessfully to get a loan modification on his own. In fact, he had paid an agency to assist in this process but, to his frustration, got nowhere. At his first appointment, I explained that while he had started the process, it could take some time to get a decision. We contacted his bank to check on his status and found that the bank was still in need of certain documents and updated information. All of the required documents were obtained from the client and submitted to the bank for review. This review process “took forever” considering the original application had been submitted many months prior.